Contact Management, Sales Management, Marketing Automation, Customer Service and Support, Reporting and Analytics, Integrations and Data Management, Contact center, Product, Digitalisation & Technology
Contact Management
Customer Profiles, Interaction History
Customer Profiles
Basic Information Demographic data Company information Duplicate management Auto-Formatting Company data enrichment
Interaction History
Notes and comments on customer conversations Past purchases and transactions
Sales Management
Lead Management, Opportunity Management
Lead Management
Lead generation and qualification
Opportunity Management
Sales pipeline tracking Target Account List
Marketing Automation
Email Marketing, Campaign Management
Email Marketing
Creating and managing email campaigns Email tracking and analytics
Campaign Management
Target audience segmentation and targeting (ABM) Ads Retargeting Ad conversion management
Recording and tracking customer queries and issues Solution history and notes
Self-Service Support
Chatbots and virtual assistants
Complaint Management
Complaint registration and follow-up
Reporting and Analytics
Performance Reports, Data Analysis
Performance Reports
Sales performance and results Marketing return on investment and effectiveness
Data Analysis
Customer segmentation and audience analysis Compliance
Integrations and Data Management
Email Integration, System Integrations & Addons, Customization
Email Integration
Email client synchronization Email tracking and archiving
System Integrations & Addons
Data exchange and synchronization API connectivity for custom integrations
Customization
Labels, tags and categories Team Management
Contact center
Contact Channels, CCC-Tooling
Contact Channels
(Contact) Forms Live chat
CCC-Tooling
Coaching
Product
Product Management, Website management
Product Management
Product Information Product Trees
Website management
Web builder
Digitalisation & Technology
Technology - Basics
Technology - Basics
Hosted by the vendor
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