10 CRM System Examples [+ screenshots of 3 systems]

Want to know what a CRM system looks like?

In this article, we give you 10 examples of CRM systems.

We will also show you three of these systems in more depth (click here to go to these examples).

We took screenshots of the most important functionalities for you. In this way, you will better understand how a CRM system functions and how they look like in reality.

Take a look at our page and learn from our examples.

In this blog you will find:

1. A list with 10 CRM systems
2. What a CRM system is
3. What the main functions of these systems are
4. See three examples with screenshots of CRM systems
5. Example of how a CRM works
6. Benefits of a CRM system
7. Learn the difference between a CRM and ERP system
8. Find out how to use our tool to choose your perfect CRM.

10 CRM systems examples

According to our CRM expert Peter de Bruin, these are some of the most popular and mention worthy CRM systems:

• Alexion
• Dynamics 365 (Microsoft)
• Efficy
• HubSpot 
• Odoo
• Retailrocket
• Salesmanager
• Superoffice
• Webenable
• ZOHO

The above CRM systems are listed in alphabetical order. Some of these CRM systems are quite advanced. Others are way simpler CRM systems.

But what then is the best CRM system? There is no simple answer here. Above all, it is important to choose the CRM that is best for you.

Want to find CRM systems that fit your business perfectly?

Fill in our free comparison tool to find out. It will save you hours and hours of research!

What is a CRM system?

A CRM (Customer Relationship Management System) is software that contains data on your potential and current customers. A CRM system guarantees that your critical contact data is stored in one centralized location. This greatly simplifies organization-wide access and usage.

The valuable information about your leads/potential customers enables a higher conversion rate from leads to customers. This is attributed to your enhanced understanding of the needs and status of your leads.

Information about your existing clients, on the other hand, allows you to serve them more effectively. Understanding their current status and past interactions provides valuable insights that assist you in offering better communication and additional product offering. You simply have a better grasp of their current wishes and needs.

Main functionalities of CRM systems

These are the most important functionalities of Customer Relationship Management tools:

• Contact management (managing data of all your contacts);
• Lead management (managing your leads, in order to convert them to customers!);
• Tracking customer/contact interactions (seeing what your contact do on your site and what interactions already took place);
• Document Management (working on the same documents with different people and different departments);
• Email (sending targeted emails to either potential clients or your current clientele);
• Reporting and Analytics (having data on best-performing pages, email etc);
• Marketing Automation (automating a lot of the hard work. Think about email workflows for example);
• Sales Automation (automating the sales tasks, like automatically assign new leads to specific sales people).

Want to see how CRM systems provide you with valuable data about your clients and contacts? And do you want to discover more CRM functionalities?

You will know it after checking our three CRM examples further down this page!

Examples and screenshots of CRM systems

Discover below what two of the best-known CRM systems look like. Also see our final example, which is a more niche CRM system.

You'll first see Microsoft's CRM example. Then you can also take a look at the Hubspot CRM.

CRM system example 1. Microsoft Dynamics 365

Discover below what Microsoft's CRM system looks like. We've highlighted the most important screens and features for you.

In the image below, you can see the initial screen of Microsoft Dynamics 365.

This screen contains the following components:

• Active contacts: this contains the contact name, phone number and relationship type.
• All tasks: this contains all tasks for the users of the CRM. For example, you can see the subject, owner and priority here.
• Appointments: here you will find all appointments scheduled with potential customers.
• Phone calls: In this section you will find all calls made. Very convenient for the overview!

What is the most important data within a CRM? That is, of course, your contact information!

Below you can see how your contacts look like within Microsoft's CRM:

Under the heading "company name" are all the contacts. Click on one of these contacts (see yellow arrows) and go to the screen below.

On this screen (the customer card) you will see the following:

• The general info about the contact (think email, phone number and website)
• The timeline: here you can see all the contact moments between you and your contact. A very important feature that allows you to improve your internal alignment!
• The owner of the contact (see top right image)

CRM system example 2. HubSpot CRM

Hubspot is the other CRM system we'd like to show you. Let's start with the screen that contains all the contacts.

Hubspot CRM will show you the following here:

• The name of your contacts
• Email address of your contacts
• Phone numbers
• The owner of the contact
• When the last activity of your contact was
• The lead status
• The creation date

Within the screen above, you can set filters. You have the following filter options here:

As with the Microsoft CRM, Hubspot also has a comprehensive customer card.

Within this screen, you will see the following:

• Overview of the most important info per contact
• An overview of your contact's activities (think pages visited and contact moments)
• Lead status information (see right part of the image).

Hubspot's CRM connects to all your marketing activities. So you can see exactly what a contact is doing on your website. This linkage is what makes Hubspot's CRM so powerful.

One more thing to show you in HubSpot is their email tool. Within this part of the CRM, you can make, schedule and send emails. You will also get all kinds of analytic capabilities. You can for example A/B-test your mails to see which version works best.

CRM system example 3. Alexion CRM

The third and last CRM example we'll discuss is Alexion CRM.

Let's take a look at the most important screens of this CRM solution:

In the customer card you will see the following:

• The general information of your contact
• Notes on your specific contact
• Contact information
• In the "overig" tab below you can find all the payment information (IBAN, IC, Credicard etc).

In the next (product) screen you can fill on all information regarding specific products. You can for example fill in the following information:

• Name
• Costs
• Margin (quite important to see how much profit you made!)
• Order number

The functionality directly above part of the CRM of Alexion, but normally these kinds of functions are more ERP-like. Check our ERP examples to see how these systems look like.

Alexion is also a suitable CRM system for SME companies. This is mainly due to the affordable pricing.

Benefits of a CRM system

Want to know which are the biggest pros of a CRM? Here are the main benefits of a CRM system:

• Contact management: in a CRM, all your contacts are in one central place
• ERP linkage: you can link your CRM with your ERP system.
• Improve internal coordination: your organization has access to the same data.
• Insight into lead status: within your CRM you have insight into the lead status of your contacts. So you know how far along they are in the purchase process.

What is the difference between ERP and CRM?

CRM systems focus on capabilities around managing your contacts. CRM software helps you with attracting more new customers. It also aids in better serving your current client group.

ERP systems help you improve your overall business processes. This ranges from functionalities around finance, HR, and e-commerce.

Want to know more about the difference between ERP and CRM? You'll find out in our blog on the difference between ERP and CRM.

Which CRM system is right for your organization?

All CRM systems have different options and different specialties. Proper research into what you need as a business is essential to arrive at the right CRM system. Hopefully, our CRM examples will help you in your journey to find the perfect CRM software.

Regardless of your choice, the system you choose will have an important impact on your business. So we strongly advise you not to make a hasty decision or bad informed decision.

Fill out the questions and find out which CRM systems best fit your specific situation.