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Microsoft Sales Enterprise

Regions
Worldwide

Features

CRM
CRM
Contact Management, Sales Management, Marketing Automation, Customer Service and Support, Reporting and Analytics, Workflow Automation, Integrations and Data Management, Contact center, Product, Projects, Service & Staff, Digitalisation & Technology
Contact Management
Customer Profiles, Interaction History
Customer Profiles
Basic Information
Demographic data
Company information
Duplicate management
Interaction History
Notes and comments on customer conversations
Sales Management
Lead Management, Opportunity Management
Lead Management
Lead generation and qualification
Lead scoring and prioritization
Lead assignment to sales teams
Opportunity Management
Sales pipeline tracking
Quotations and proposals
Marketing Automation
Email Marketing, Events
Email Marketing
Creating and managing email campaigns
Customer Service and Support
Ticket Management, Self-Service Support, Complaint Management
Reporting and Analytics
Performance Reports, Data Analysis
Workflow Automation
Task and Calendar Management, Process Automation
Task and Calendar Management
Task and Calendar Management
Calendar integration and scheduling
Automated notifications and reminders
Process Automation
Workflow design and automation
Automated actions and triggers (sequences)
Approval workflows and process streamlining
Integrations and Data Management
Email Integration, System Integrations & Addons, Customization
Email Integration
Email client synchronization
Email tracking and archiving
Email templates and personalization
System Integrations & Addons
Integration with other business systems
Data exchange and synchronization
API connectivity for custom integrations
Customization
Customized properties
Labels, tags and categories
Team Management
Contact center
Contact Channels, CCC-Tooling
Product
Product Management, Content creation, Website management
Product Management
Product Information
Product Trees
Projects
Administration
Service & Staff
Registration
Digitalisation & Technology
Technology - Basics
Technology - Basics
Hosted by the vendor
Hosted by the customer
Hybrid hosting customer and vendor
Hosted by 3th party

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