Contact Management, Sales Management, Marketing Automation, Customer Service and Support, Workflow Automation, Integrations and Data Management, Contact center, Projects, Digitalisation & Technology
Contact Management
Customer Profiles, Interaction History
Customer Profiles
Basic Information Demographic data Company information Duplicate management
Interaction History
Notes and comments on customer conversations
Sales Management
Lead Management, Opportunity Management
Lead Management
Lead assignment to sales teams
Opportunity Management
Quotations and proposals
Marketing Automation
Email Marketing
Email Marketing
Creating and managing email campaigns
Customer Service and Support
Ticket Management
Ticket Management
SLA
Workflow Automation
Task and Calendar Management
Task and Calendar Management
Task and Calendar Management Calendar integration and scheduling Automated notifications and reminders
Integrations and Data Management
Email Integration, System Integrations & Addons, Customization
Email Integration
Email client synchronization Email tracking and archiving Email templates and personalization
System Integrations & Addons
Integration with other business systems Data exchange and synchronization API connectivity for custom integrations Document Management
Customization
Customized properties Labels, tags and categories Team Management
Contact center
CCC-Tooling
CCC-Tooling
Snippets Coaching Conversation Routing
Projects
Administration
Administration
Hours Registration
Digitalisation & Technology
Technology - Basics
Technology - Basics
Hosted by the vendor
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