Zoho Desk

Regions
Worldwide

Features

CRM
CRM
Contact Management, Sales Management, Marketing Automation, Customer Service and Support, Reporting and Analytics, Workflow Automation, Integrations and Data Management, Contact center, Product, Projects, Service & Staff, Digitalisation & Technology
Contact Management
Customer Profiles, Interaction History
Customer Profiles
Basic Information
Demographic data
Company information
Duplicate automation
Auto-Formatting
Company data enrichment
Interaction History
Notes and comments on customer conversations
Communication channels
Sales Management
Lead Management
Lead Management
Automatic lead rotation
Marketing Automation
Email Marketing, Social Media Integration
Email Marketing
Automated follow-up emails
Social Media Integration
Brand Monitoring
Customer Service and Support
Ticket Management, Self-Service Support, Complaint Management
Ticket Management
Recording and tracking customer queries and issues
Ticket prioritization and escalation
Solution history and notes
SLA
Self-Service Support
Knowledge base with frequently asked questions
Online forums and communities
Chatbots and virtual assistants
Complaint Management
Complaint registration and follow-up
Escalation procedures
Customer satisfaction surveys
Reporting and Analytics
Performance Reports, Data Analysis
Performance Reports
Customer Satisfaction Surveys
Data Analysis
Data visualization and dashboards
Compliance
Workflow Automation
Task and Calendar Management, Process Automation
Task and Calendar Management
Task and Calendar Management
Calendar integration and scheduling
Automated notifications and reminders
Process Automation
Workflow design and automation
Automated actions and triggers (sequences)
Approval workflows and process streamlining
Automated Publisher
Integrations and Data Management
Email Integration, System Integrations & Addons, Customization
Email Integration
Email client synchronization
Email tracking and archiving
Email templates and personalization
System Integrations & Addons
Integration with other business systems
Data exchange and synchronization
API connectivity for custom integrations
Customization
Customized properties
Labels, tags and categories
Team Management
Contact center
Contact Channels, CCC-Tooling
Contact Channels
Multi-Channel
Voice / VOIP
(Contact) Forms
Whatsapp for Business
Live chat
CCC-Tooling
Snippets
Transcripting
Coaching
Conversation Routing
Product
Product Management, Content creation
Product Management
Product Information
Content creation
FAQ/ Helpcenter
Projects
Administration
Administration
Hours Registration
Service & Staff
Registration
Registration
Service Contracts
Service Objects & Locations
Digitalisation & Technology
Technology - Basics
Technology - Basics
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